CORONAVIRUS UPDATE

SUPPORTING YOU WITH CONTINUITY IN AN EVER CHANGING ENVIRONMENT

Following the outbreak of the Coronavirus the education sector finds itself in a period of uncertainty. Following the Government’s advice yesterday on limiting attendance at schools throughout the UK we would like to reiterate that the team at Educater remain available to provide support during these unprecedented times.

Educater Assessment provides the all important continuity of ensuring up to date information whether pupils or staff are in school or working from home. It is the tool which can provide the vital link if there are changes in teaching staff as your team’s become fluid in the coming weeks and months. We are here to help you, your pupils and your school. 

We will be using online solutions to answer any training or customer service queries for the foreseeable future in order to ensure the safety of our staff and yours.

Educater’s support team can be contacted in the following ways:

Live Chat - We offer a live chat facility direct from your Educater platform to ensure any issues you may experience are resolved quickly and easily. 

Dedicated Email Inbox - Our customer service team can be reached at any time by emailing the dedicated inbox - support@educater.co.uk 

Phone - Our customer service phoneline 0300 012 0001 is available from 8am to 5pm, Monday to Friday.

Educater will continue to monitor and follow Government advice and will also liaise with leading education authorities to ensure we continue to deliver our services in the safest possible way for all involved.

Please let us know if there is anything we can do to help you. 

Thank you and take care.

Online Payments

Educater is a trading name of The Publishing Foundry, any card payments will appear as The Publishing Foundry Limited T/As Educater

Delivery

Our product is delivered electronically only.

Returns & Refunds

We do not currently have a returns Policy.

Purchases of electronic software are not refundable unless there is a known defect with the software.

Customer Services

If you require any further information, please contact us using either the Contact Us page or via email to support@educater.co.uk